帮助与技术支持 Help Center & Support
项目相关 Project Info
Zilulu 究竟是什么？ What exactly is Zilulu?
Zilulu 是一款结合极简番茄钟节拍与常识问答的防沉迷工具。通过“无感限流”和“答题缓冲”机制，帮助你在不知不觉滑向深渊前踩下刹车，打破机械的肌肉反应，重获对时间的真实掌控感。
Zilulu is a digital wellbeing tool blending minimalist Pomodoro rhythms with trivia knowledge. It uses cognitive friction (quizzes) to act as a soft barrier, breaking your unconscious doomscrolling loop and restoring intent to your time.
本地存储与隐私数据安全吗？ Is my local data and privacy safe?
绝对安全，因为我们从不染指。Zilulu 完全建立在 Apple 官方 Screen Time 系统之上。所有的监控与拦截触发代码都在你手机芯片内部封闭运作。我们既不收集更不上传你的任何个人信息。
Absolutely secure. Zilulu is built directly on Apple's native Screen Time infrastructure. All monitoring and blocking protocols execute entirely on your local chip. We collect and transmit zero personal usage data.
常见排障 Troubleshooting
为什么即使时间结束，应用也没有被成功锁定？ Why isn't the app blocking after time runs out?
请在系统检查这几项基本条件：
1. 首次打开时，是否赋予了核心的“屏幕使用时间”系统权限。
2. 确保设定的每日配额时间真的已经彻底枯竭。
3. 检查你当前的时间段是否正处于你所设置的“免干预白名单”区间内。 Please verify the following:
1. Did you grant OS-level 'Screen Time' permissions upon initial setup?
2. Have you entirely depleted the allocated daily limits for those apps?
3. Make sure you aren't operating within an exempted 'Whitelist' time window.
1. 首次打开时，是否赋予了核心的“屏幕使用时间”系统权限。
2. 确保设定的每日配额时间真的已经彻底枯竭。
3. 检查你当前的时间段是否正处于你所设置的“免干预白名单”区间内。 Please verify the following:
1. Did you grant OS-level 'Screen Time' permissions upon initial setup?
2. Have you entirely depleted the allocated daily limits for those apps?
3. Make sure you aren't operating within an exempted 'Whitelist' time window.
题目实在太难了，怎么办？ The trivia quizzes are too hard!
请记住，答题的核心目的不是考核，而是通过增加获取手机权力的微小屏障来“中断你的无意识行为”。问题包含基础常识与认知逻辑。如果确实答不出来，这可能正是系统在建议你：此刻应该立刻放下手机，回归现实。你随时可以稍后重试。
The core purpose of the quizzes is to act as deliberate friction, not an exam. They disrupt unconscious habits. If a question stops you, take it as an elegant cue to put the phone down and reconnect with reality for a while. You can always try again later.
由于都是本地运行，我该如何卸载应用？ How do I correctly uninstall the app?
像删除普通应用一样，长按主屏幕的图标选择“移除”。需要注意的是，由于自立派推行严格的本地优先策略，一旦被卸载，这台设备上的所有历史记录将被随之销毁，不会留存在任何服务器上。这意味着数据将无法跨次恢复。
Simply long-press the icon on your home screen and select 'Remove App'. Be mindful: true to our local-first promise, removing the application instantly wipes all historical statistics associated with it on this device permanently.
订阅与账单 Subscription & Billing
如何申请由于误操作产生的退款？ How to request a refund?
由于严格遵循 iOS 生态法则，开发者本人无法接触到你的支付账单。申请退款必须请您前往 reportaproblem.apple.com，登录您的 Apple ID 后定位到相对应的订单来完成申诉。
Apple exclusively masks your financial transactions from us to ensure your privacy. To request a refund, please navigate to reportaproblem.apple.com, log in with your Apple ID, and place a dispute on the relevant transaction.
我已购买了专业版，但应用内的状态却未更新？ Bought Pro but my subscription state is not active?
罕见的握手延迟。请尝试在设置或者购买面板里点击“恢复购买 (Restore)”。如果依旧不奏效，请校验当前网络是否通畅或 Apple ID 凭据是否失效。
A rare handshake delay. Please tap the 'Restore Purchases' option within the settings screen. Make sure your internet connection is stable and the Apple ID signed into your device matches the one used to purchase.
是默认自动续期扣费的吗？ Are subscriptions auto-renewable?
是的。遵循 App Store 标准规范，所有的长期订阅将以周期自动延续。你可以随时在系统设置中的 [Apple ID] -> [订阅] 面板进行取消。主动取消后，当前的周期特权仍将存留至到期。
Yes. Following universal App Store rules, they renew automatically. You can opt out at any time directly through your Apple ID 'Subscriptions' settings without losing access for the duration of the current paid period.